Withdrawal policy

A consumer is any natural person who concludes a legal transaction for purposes which for the most part cannot be attributed to their commercial or independent professional activity.

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must contact us (Biocannovea Produktions & Vertriebs GmbH, e-mail: Phone: +4318906117 inform you of your decision to cancel this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal period, it is sufficient that you send the notification that you have exercised your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; under no circumstances will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functioning of the goods.

If the customer is an entrepreneur, a withdrawal is completely excluded.

Download withdrawal form

Tips to make the return process as smooth as possible

(1) If possible, please return the item to us in its original packaging. The use of the original packaging is not a “must”, i.e. not a requirement for asserting your rights, but simplifies and ensures processing for us.

(2) If you only want to return one item from delivery, but have ordered additional items that you would now like to pay by invoice, simply deduct the item you have returned from the invoice amount. If you via direct debit

Pay, the price for the returned item is automatically not calculated.

The consumer has no right of withdrawal from contracts for

  1. goods whose price depends on fluctuations in the financial market, over which the entrepreneur has no influence and which may occur within the withdrawal period,
  2. goods that are manufactured according to customer specifications or are clearly tailored to personal needs, goods that can spoil quickly or whose expiration date would be quickly exceeded,
  1. goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery,
  2. goods which, due to their nature, were inseparably mixed with other goods after delivery,
  3. alcoholic beverages whose price was agreed upon conclusion of the contract, but which cannot be delivered earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
  4. audio or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery,
  5. newspapers, magazines or magazines with the exception of subscription contracts for the delivery of such publications